you a Manufacturer or Merchant ?
A. We are a manufacturer and reseller of all the Instruments listed on our website.
All products currently made by Scientific Equipment and Services are ISO 9001:2000
Q. How can I get Pricing/Quoatation from SVS Labs ?
A. You can have the pricing by requesting the same via email or Fax. Email is preferred
as it is fast, clear and easier to process. While asking for a quote please do mention
the quantity, destination/port and mode of shipment.
Q. What is the minimum order that you ship ?
A. There is no minimum order limit. Appropriate shipping charges will apply.
Q. What is the approximate cost of shipping ?
A. The shipping costs depend on mode of shipment (overnight, 2nd day air, ground
etc), destination and gross weight. Actual shipping and insurance charges will be
provided in the quote.
Q. What kind of packaging is employed ?
A. Each item is packed in recyclable polythene or polypropylene bags and put in
a sturdy cardboard carton made from high quality Craft paper strengthened by corrugation.
These cartons are then placed in air/sea worthy outers (cases/cartons) of appropriate
strength/ ply. The Outer is stripped from all sides using corner reinforcing bends
to prevent damages from shocks and accidental falling. Sufficient cushioning with
Styrofoam (balls/flakes/sheets) and paper cutting is filled wherever required to
save from any damage. Outside the outer carton, waterproof stretch film wrapping
is done for protection from dampness and bursting. Appropriate tests such as drop
test are conducted periodically to test the quality of cartons and packaging material
to ascertain the damage free delivery of the goods.
Q. How do I pay for my order ?
A. Please call for details. For established vendors we accept Purchase Orders, else
payments by credit card is accepted also.
Q. What currencies I can pay in ?
A. We prefer dealing in United States Dollars.
Q. What is the processing duration for a typical order ?
A. Lead times depend on the product. The lead time will be shared in the product
Q. What warranty I get on Silicon Valley Science Labs Products ?
A. Every SVS Labs product has a warranty for one year from the date of shipment
against any manufacturing defect. During the warranty period we undertake to repair
or replace, as found suitable, the defective instrument free of cost. The customer
needs to follow the RMA process. Extended warranty is available after first year